Grievance Policy
Effective Date: January 1, 2026
At VIRAJE INFRA Pvt. Ltd., we are committed to maintaining the highest standards of professionalism, transparency, and customer satisfaction. We value feedback and encourage clients, partners, employees, and stakeholders to raise concerns or grievances regarding our services, operations, or business practices.
Our Commitment
We strive to address all grievances fairly, promptly, and efficiently. Every complaint or concern will be reviewed with due attention and resolved in a transparent and professional manner.
Types of Grievances
Grievances may relate to:
- Service quality concerns
- Project-related issues
- Business conduct and ethics
- Communication delays
- Contractual matters
- Website-related concerns
- Customer support issues
- Any other business-related complaints
Grievance Submission Process
Any grievance can be submitted through the following channels:
Website
Through the Contact Us form available on our website.
Grievance Resolution Process
- The grievance will be acknowledged upon receipt.
- The matter will be reviewed by the concerned department.
- Necessary investigation and evaluation will be conducted.
- Appropriate action will be taken to resolve the issue.
- The complainant will be informed regarding the outcome whenever applicable.
Resolution Timeline
We aim to respond to grievances within 7 business days and resolve them within a reasonable timeframe depending on the nature and complexity of the matter.
Confidentiality
All grievances and related information will be handled confidentially and used solely for investigation and resolution purposes.
Contact Information
VIRAJE INFRA Pvt. Ltd.
📧 Email: info@virajeinfra.com
🌐 Website: www.virajeinfra.com
Policy Updates
VIRAJE INFRA Pvt. Ltd. reserves the right to amend or update this Grievance Redressal Policy at any time. Changes will be posted on this page and become effective immediately upon publication.
